Privacy policy

Our responsibilities

If you are a registered customer or a visitor to our website we act as the  “data controller” of personal data. This means we determine how and why your data are processed.

Your responsibilities

  • Read this Privacy Policy
  • If you provide us with personal information about other people (i.e. if you are registering on behalf of someone else, or you are transmitting data from your customers), or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy Policy.

Automatically we collect your data when:

  • You browse any part of our website

You have the right to access information we hold about you

This includes the right to ask us supplementary information about:

  • the categories of data we’re processing
  • the purposes of data processing
  • the categories of third parties to whom the data may be disclosed
  • how long the data will be stored (or the criteria used to determine that period)
  • your other rights regarding our use of your data

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

  • You have a right to see what personal information has been shared with third parties.
  • You have the right to make us correct any inaccurate personal data about you
  • You can object to us using your data for profiling you or making automated decisions about you
  • You have the right to port your data to another service
  • You have the right to be ‘forgotten’ by us

If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions or fulfill orders without personal data.

  • You can turn off cookies in your browser by changing its settings
  • You can control certain third party collection and use of your information

Third parties may offer ways for you to choose not to have your information collected or used. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website: https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options/

To prevent Google Analytics from collecting or using your information, you may install the Google Analytics Opt-Out Browser Add-on; go to Google Analytics Opt-Out Browser Add-on.

To opt out of tracking by Mixpanel: https://mixpanel.com/optout/

To opt out of tracking by Hotjar: https://www.hotjar.com/legal/compliance/opt-out

To manage ads that you see on Google: https://support.google.com/ads/answer/2662922?hl=en

To manage ad settings on Facebook: https://www.facebook.com/adpreferences/?entry_product=ad_settings_screen

You can ask us not to use your data for marketing

Analytics and Marketing

Google Analytics Privacy policy

  • Data that identifies you
  • Cookies

Google Analytics is a web analytics service: we use it to track your use of the service, and prepare reports on user activity.

Google Adwords Privacy policy

  • Data that identifies you
  • Cookies

Facebook Inc. Privacy policy

  • Data that identifies you
  • Cookies

Facebook business tools  offer a number of services including analytics and advertising that allow us to track your use of the service, prepare reports on user activity and grow.

Mixpanel, Inc. Privacy policy

  • Data that identifies you
  • Cookies

This is a web analytics service: we use it to track your use of the service, and prepare reports on user activity.

Hotjar Ltd. Privacy policy

  • Data that identifies you
  • Data from your content and products
  • Cookies

This is a web analytics service: we use it to track your use of the service, and prepare reports on user activity.

Unbounce Marketing Solutions Inc. Privacy policy

  • Data that identifies you
  • Cookies

Integrations (by your request)

Shopify, Inc. Privacy policy

  • Contact details
  • Data that identifies you
  • Contractual data
  • Data from your content and products

This integration allows you to sell your products on Shopify and allows us to automate order fulfillment to your end customers.

Etsy, Inc. Privacy policy

  • Contact details
  • Data that identifies you
  • Contractual data
  • Data from your content and products

This integration allows you to sell your products on Etsy and allows us to automate order fulfillment to your end customers.

Bubblestorm Management (Pty) Ltd (WooCommerce.com) Privacy policy

  • Contact details
  • Data that identifies you
  • Contractual data
  • Data from your content and products

This integration allows you to sell your products on Woocommerce and allows us to automate order fulfillment to your end customers.

Google, Inc. Privacy policy

  • Data that identifies you
  • Contact details
  • Data from your content and products
  • Cookies

This enables users to connect Google services like Google Drive, where images may be stored.

Communications and Research

Sendgrid, Inc. Privacy policy

  • Contact details
  • Contractual data

We use this service for sending, storing and tracking emails.

Aftership, Ltd. Privacy policy

  • Contractual data

We use this service for delivering tracking information on your orders.

The Rocket Science Group LLC d/b/a MailChimp Privacy policy

  • Contact details
  • Data that identifies you

We use this service for sending emails, managing mailing lists, and/or delivering newsletters about Product updates and changes.

Typeform S.L. Privacy policy

  • Contact details
  • Data that identifies you
  • Contractual data
  • Data from your content and products

We use this service to learn about user needs, to facilitate order issue submission and to understand and improve services by capturing feedback from our users.

Zendesk, Inc. Privacy policy

  • Contact details
  • Data from your content and products
  • Contractual data
  • Data that identifies you
  • Cookies

We use this service for customer communications, user interaction,  helpdesk assistance, in app messaging and improving our platform and service.

Google, Inc. Privacy policy

  • Contact details
  • Data from your content and products
  • Contractual data
  • Data that identifies you
  • Cookies

We use Google Suite for business for customer communications, user interaction, User Research, and improving our platform and service.

Formagrid, Inc. (airtable) Privacy policy

  • Contact details
  • Data from your content and products
  • Contractual data
  • Data that identifies you

We use Airtable to store and analyze data for purposes of research and product development.

Atlassian Pty Ltd Privacy policy

  • Data from your content and products
  • Contractual data
  • Data that identifies you

We use Atlassian products to store and analyze data for purposes of research and product development, to solve bugs and build out the platform.

Stripe, Inc. Privacy policy

  • Contact details
  • Financial information
  • Cookies
  • Contractual data

This service processes payments for us.

Paypal, Inc. Privacy policy

  • Contact details
  • Financial information
  • Cookies
  • Contractual data

This service processes payments for us.

What if we change this Policy?
We reserve the right to make changes to this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Please check this page periodically for changes. If we make any material changes to this Privacy Policy, we will notify you via the email address provided for Registered Users and we will also post a notice on our home page and post the updated Privacy Policy here.

The date the Privacy Policy was last revised is identified at the top of the page. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will mean you consent to and accept those changes. If you do not consent to such changes, you should stop using our Services.